Encouraging a greater degree of self-service through a unique food & beverage app
Developing a self-service application for Coca-Cola’s high quality coffee brand
Industry:
Food & Beverage
Platforms:
iOS & Android
Model:
Project Team
Self-service application for efficient customer-inquiry management
Mobile application as of 2018 with further updates & ongoing development in progress.
Developing a solution that would contribute to fewer customer inquiries through a greater degree of self-service.
Good coffee requires continuous maintenance of coffee machines, and there was a lack of easy access to the contents of the instructions for use.
Done by systemically managing the content through a modern content management system
The solution was the development of a self-service solution where CHAQWA systematically manages the content in a CMS.
While end customers gained access to a mobile application where they could choose their machine, get cleaning videos, solve error messages and upgrade their knowledge of coffee.
About CHAQWA
CHAQWA is Coca-Cola’s high quality coffee brand designed to satisfy a discerning generation of coffee drinkers – serving over 1,500 restaurants with carefully selected coffee blends, good service agreements, and high-quality coffee machines.
Industry: Food & Beverage
Project: Mobile application
Client: CHAQWA
Working model: Project team
Launch your apps with success!
SELF-SERVICE APPLICATION
Developing a solution that would contribute to fewer customer inquiries through a greater degree of self-service. Good coffee requires continuous maintenance of coffee machines, and there was a lack of easy access to the contents of the instructions for use.
Mobile application as of 2018 with further updates & ongoing development in progress.
SYSTEMIC MANAGEMENT
The solution was the development of a self-service solution where CHAQWA systematically manages the content in a CMS, while end customers gained access to a mobile application where they could choose their machine, get cleaning videos, solve error messages and upgrade their knowledge of coffee.
Apphuset, our project partner, was hired with Seven Peaks Software to develop a solution that would contribute to fewer customer inquiries through a greater degree of self-service.
