Encouraging a greater degree of self-service through a unique food & beverage app
Developing a self-service application for Coca-Cola’s high quality coffee brand
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Food & Beverage |
iOS & Android |
Project Team |
CHAQWA
UX and visual design
Project team
Self-service application for efficient customer-inquiry managementMobile application as of 2018 with further updates & ongoing development in progress. Developing a solution that would contribute to fewer customer inquiries through a greater degree of self-service. Good coffee requires continuous maintenance of coffee machines, and there was a lack of easy access to the contents of the instructions for use. |
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Done by systemically managing the content through a modern content management system |
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The solution was the development of a self-service solution where CHAQWA systematically manages the content in a CMS. While end customers gained access to a mobile application where they could choose their machine, get cleaning videos, solve error messages and upgrade their knowledge of coffee. |
About CHAQWA
CHAQWA is Coca-Cola’s high quality coffee brand designed to satisfy a discerning generation of coffee drinkers – serving over 1,500 restaurants with carefully selected coffee blends, good service agreements, and high-quality coffee machines.
Industry: Food & Beverage
Project: Mobile application
Client: CHAQWA
Working model: Project team